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GET
/
api
/
tickets
/
{uuid}
Récupérer un ticket
curl --request GET \
  --url https://app.xalantis.com/api/tickets/{uuid} \
  --header 'Authorization: Bearer <token>'
{
  "ticket": {
    "uuid": "be2dde82-493c-44f8-9118-e468b5c1c732",
    "reference": "VEN1-000079",
    "subject": "Problème connexion",
    "description": "Description détaillée...",
    "status": "open",
    "priority": "medium",
    "category": {
      "name": "Technique",
      "slug": "technical"
    },
    "channel": "api",
    "requester": {
      "type": "email",
      "name": "John Doe",
      "email": "user@example.com",
      "phone": "+33612345678",
      "contact_id": 123,
      "client_id": 45
    },
    "assignee": {
      "name": "Support Agent",
      "email": "support@xalantis.com"
    },
    "parent_uuid": null,
    "custom_fields": {
      "os_version": "14.2"
    },
    "tags": [
      "Bug"
    ],
    "due_at": "2026-01-14T10:00:00.000000Z",
    "created_at": "2026-01-12T13:55:28.000000Z",
    "updated_at": "2026-01-12T13:55:28.000000Z",
    "resolved_at": null,
    "closed_at": null
  }
}

​
Authentification

Cette API nécessite une clé API. Incluez votre clé dans le header Authorization : 
Authorization: Bearer sk_live_XXXXXXXXXX

​
Paramètres de chemin

​
uuid
string
required
L’UUID du ticket à récupérer.

​
Réponse

​
ticket
object
L’objet ticket complet avec relations chargées (catégorie, assigné, tags).
{
  "ticket": {
    "uuid": "be2dde82-493c-44f8-9118-e468b5c1c732",
    "reference": "VEN1-000079",
    "subject": "Problème connexion",
    "description": "Description détaillée...",
    "status": "open",
    "priority": "medium",
    "category": {
      "name": "Technique",
      "slug": "technical"
    },
    "channel": "api",
    "requester": {
      "type": "email",
      "name": "John Doe",
      "email": "user@example.com",
      "phone": "+33612345678",
      "contact_id": 123,
      "client_id": 45
    },
    "assignee": {
      "name": "Support Agent",
      "email": "support@xalantis.com"
    },
    "parent_uuid": null,
    "custom_fields": {
      "os_version": "14.2"
    },
    "tags": [
      "Bug"
    ],
    "due_at": "2026-01-14T10:00:00.000000Z",
    "created_at": "2026-01-12T13:55:28.000000Z",
    "updated_at": "2026-01-12T13:55:28.000000Z",
    "resolved_at": null,
    "closed_at": null
  }
}